I've come here for the past two years to get my oil changed and my tires rotated on my GMC Acadia. I do not trust a jiffy lube or another "convenience" place. I would rather take my car to the dealer because I feel like they know more about my car than the others. That being said, each time I go the service goes farther and farther down hill. You used to have snacks for those who wait, water bottles, coffee, and granola bars. The last two times I've gone there hasn't been anything. You also have signs up about your wifi password, but It has never worked for me. I always make appointments, but It doesn't seem to matter lately because I am always behind one or two other people and the last few times, they have given me an estimated time when it will be done and I am waiting 15-30 minutes over that time. This past time was 30 minutes. I am always greeted politely, and the work on my car has been done well, but my "user experience" is going downhill. I really did enjoy coming to this dealership, but lately they have just been like all the rest, and left me wanting to find somewhere new.
Brady did a great job - was very professional. However the quoted priced he gave to us, upon which we decided to proceed with the services, was $330 less than ($770) what we ultimately had to pay in order to get my car back ($1,100). It would have been nice to know that BEFORE i decided to go forward with the work.
The customer service was outstanding. Brady in the service center was very nice and very professional . How ever I went there for 2 reasons , my sun roof was leaking and my car was swaying on the freeway and after 565.00 I still have both problems.
I appreciated the two free oil changes for purchasing my vehicle. However, my last visit cost more than $80, so I am probably going to the shop where I service my other vehicles. They do free tire rotations and I'm usually out the door for the same service at around $50.
I went to this dealer at the request of GM to facilitate a buy back of a lemon Sierra 1500. This is the same dealer that I bought the truck at and had it serviced at. It became a lemon due to transmission problems that ended up requiring the entire transmission to be replaced. But it was too late and was already beyond the threshold to be deemed a lemon. If this dealer, in the first place, would have taken our concern seriously either of the first 2 times we took it in, all of this may have been avoided. Then, when going through the process with GM, if they had been honest and ethical I would have taken less than the full amount to settle. Given that neither of these things happened, the result is that we had to wait 3 months to get this done, GM had to pay out a lot more than they would have had to otherwise, and we will never buy or recommend that anyone buy a GM vehicle ever again.