The customer service was outstanding. Brady in the service center was very nice and very professional . How ever I went there for 2 reasons , my sun roof was leaking and my car was swaying on the freeway and after 565.00 I still have both problems.
I appreciated the two free oil changes for purchasing my vehicle. However, my last visit cost more than $80, so I am probably going to the shop where I service my other vehicles. They do free tire rotations and I'm usually out the door for the same service at around $50.
I went to this dealer at the request of GM to facilitate a buy back of a lemon Sierra 1500. This is the same dealer that I bought the truck at and had it serviced at. It became a lemon due to transmission problems that ended up requiring the entire transmission to be replaced. But it was too late and was already beyond the threshold to be deemed a lemon. If this dealer, in the first place, would have taken our concern seriously either of the first 2 times we took it in, all of this may have been avoided. Then, when going through the process with GM, if they had been honest and ethical I would have taken less than the full amount to settle. Given that neither of these things happened, the result is that we had to wait 3 months to get this done, GM had to pay out a lot more than they would have had to otherwise, and we will never buy or recommend that anyone buy a GM vehicle ever again.
Scott, we sincerely appreciate your feedback. Each employee is a valued member of the AutoFarm Buick GMC team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again!
It is great to hear that our staff at AutoFarm Buick GMC was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us.
Thomas. Helped me. He is always. Very friendly. And knowledgeable. Super fast and great at his job. He is a great person to have working for you in your service dept. I love taking my car to the service dept to have my WK don't for this reason. I tell everyone about how great you are and to talk with Thomas. Thank you for all your work and wonderful. Job you for for me and my car. I am super happy I bought. My gmc with you. I will definitely buy another one